Overview
Our Internet store
allows you to buy products and services, sign up for a gift registry, enter
contests, receive special discounts, apply for credit, fill out surveys, and
receive newsletters, e-mails or other promotional information from us. We use
the information that we collect about you to fulfill your product and service
purchases and to create a more personalized online experience. This is just a
brief overview, so please read on for more details about our Privacy Policy.
This Policy may change from time to time, so please check back
periodically.
Except as otherwise discussed in this Privacy Policy, this
document only addresses the use and disclosure of information we collect from
you online. For some services, we either collect and transfer personal
information to a service provider you have selected, or you may visit other
merchants through links on our site (e.g. The Sports Authority through the
Sports link) who may collect and use your personal information. We encourage you
to ask questions and to be very cautious before you disclose your personal
information to others.
Questions regarding
this Policy should be directed to privacy@WiredToGo.com
or may also be contacted directly at the following address:
Attn: Privacy Compliance
Officer
WIREDTOGO.COM
9211 West Road Suite # 143-193
Houston, TX
77064
This Privacy Policy
will explain the following regarding use of our site:
1.
What information does WiredToGo.com collect
from you?
2.
Where do we collect information from you and
how do we use it?
3.
Who is collecting your
information?
4.
With whom do we share your
information?
5.
How can you update or correct your Personally
Identifiable Information?
6.
What are your choices regarding collection,
use, and distribution of your information?
8.
A special note about children's
privacy
9.
WiredToGo.com and third-party use of
"cookies" and "action tags."
10.
You should carefully review privacy policies
of any third party sites accessible from WiredToGo.com
11.
Contacting WiredToGo.com about privacy
questions or concerns
1.
What information does
WiredToGo.com collect from you?
In order to better
provide you with numerous products and services, WiredToGo.com collects two
types of information about its visitors: Personally Identifiable Information and
Non-Personally Identifiable Information. Our primary goal in collecting
information from you is to provide you with a smooth, efficient, and customized
experience while using our site.
Personally
Identifiable Information
This refers to
information that lets us know the specifics of who you are. Personal information
is requested when you order a product or service, register for a Gift List,
enter contests or sweepstakes, apply for credit, fill out surveys, and send us
feedback. For example, this information might include your name, billing
address, shipping address, telephone number, e-mail address, credit card or
other payment information, and product details. With this information,
WiredToGo.com can fill your orders and better provide you with personalized
services. For a few services, we may collect your personal information on behalf
of other merchants and share it with them. For example, on our Wireless Store,
we may ask you for your social security number, driver's license number and date
of birth and share that information with the third-party telephone service
provider that you have selected. If you visit one of the stores available
through a link on our site, they will independently collect, use and share your
personal information in accordance with their own privacy policies. If you
have questions about their information practices, please read their privacy
policies. In many cases, you can find a link to their privacy policies on the
page offering the Partners' services.
Non-Personally
Identifiable Information
This refers to
information that does not by itself identify a specific individual. We gather
certain information about you based upon where you shop on our site in several
ways. This information is compiled and analyzed on both a personal and an
aggregated basis. For example, this information may include the Web site's
Uniform Resource Locator ("URL") that you just came from, which URL you next go
to, what browser you are using, and your Internet Protocol ("IP") address. A URL
is the global address of documents and other resources on the World Wide Web. An
IP address is an identifier for a computer or device on a Transmission Control
Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web.
Networks like the Web use the TCP/IP protocol to route information based on the
IP address of the destination. In other words, an IP address is a number that is
automatically assigned to your computer whenever you are surfing the web,
allowing web servers to locate and identify your computer. Computers require IP
addresses in order for users to communicate on the Internet, browse and shop.
2.
Where do we collect
information from you and how do we use it?
Our primary goal in
collecting personal information is to provide WiredToGo.com visitors with a
superior customized online experience. We use the customer contact information
to fill orders, contact purchasers to inform them of their order status, to send
promotional information, to enhance the operation of our site and administer our
systems.
Demographic data also
may be collected at our site from third party advertising servers or content
servers, who provide us with the zip code and area code associated with a
visitor's server, along with pages viewed on our site. We review the actions of
the WiredToGo.com visitors on an aggregate basis to determine customers'
preferences. WiredToGo.com also does research on our visitors' demographics,
interests, and pages viewed based on the information provided to us during
ordering, a promotion, from our server log files, from contests, drawings or
surveys. We will use this data to tailor the visitor's experience at our site,
to improve our marketing and promotional efforts, to statistically analyze site
use, to improve our product offerings, and to customize our site's content,
layout, and services. We receive reports from third party ad servers and content
servers, that tells us how many ads were presented and clicked upon or what
content was served.
We may also share your
personally identifiable information with third parties who provide services to
us, our customers and web site visitors. Those third parties include authorized
contractors, temporary employees and consultants and other companies working
with us (collectively, "agents"). Where we believe it to be appropriate (in our
sole discretion), we will ask our agents not to disclose or use your personal
information for purposes other than to provide services to you or WiredToGo.com.
We gather information
in the following ways:
Shopping
We collect IP
addresses for the purposes of system administration, to gather broad demographic
information, to enable ads to be served on our site, to report Non-Personally
Identifiable Information to our advertisers, and to monitor the level of
activity on our site. We collect information from visitors to our site regarding
the URLs they came from, domain types (e.g., .com or .org), their IP addresses,
the date and time of their visit or order, the number of visits and orders, the
number of visits per browsing session, the server type, the operating system and
browser type used to come to the site, the country, state and telephone area
code where their servers are located, the pages and page titles of our site that
visitors viewed during their visit, whether the visitor's computer is enabled
for Java or cookies, browser language, applications and plug-ins, and any search
terms entered on our site.
Ordering
When you order from
us, we collect personally identifiable information from you. If you order one of
our products or services, we will collect and maintain your name, e-mail
address, billing address, shipping address, telephone number, product
selections, credit card or other payment information, order number, referring
URL, IP address, page you bought from and a password. We collect this, and other
information, as disclosed in this Policy, in order to fill your order, to
communicate with you about your order and to send you promotional materials.
Before confirming your order, you will have the opportunity to review the
product order form and make changes and additions to the information it
contained and these changes will be automatically kept for future use.
Online
Surveys and Polling
In order to improve
our services to you, we ask some of our customers to voluntarily complete
surveys, which may be collected by an independent third party. Individual survey
answers are confidential, although Non-Personally Identifiable Information is
collected and disclosed to third parties. If you do not wish to participate in a
survey, simply decline to participate when asked.
Contests
and Sweepstakes
When you enter a
contest or other promotion, we may ask you for contact information such as your
name, address and e-mail address in order to administer the contest, to send you
promotional e-mails, notify winners and make the winners' list publicly
available pursuant to certain states' laws. Your consent to such promotional use
and disclosure of this information is a condition of your participation. As a
condition of receiving any prize, you will be required to submit an Affidavit of
Eligibility, for us to ensure that you are eligible to receive the prize
according to the Contest Rules.
Newsletters
& Promotional E-mails
We offer free
newsletters and promotional e-mails as a service to our customers. We will send
you newsletters and e-mails periodically listing current specials and deals. To
stop receiving our newsletter, send an e-mail to us at optout@WiredToGo.com.
Contact
Information and Third Party Data
If you contact
WiredToGo.com or our customer service representatives by telephone, e-mail or
letter, we may keep a record of your correspondence or comments. If you report a
problem with our site, we may collect such information in a file specific to
you. If you contact us through our feedback area or by calling one of our
customer service representatives, we may ask for your name, e-mail address and
order information in order to send you a reply. If other users or third parties
send us correspondence about your activities or purchases on our site, we may
keep the information in a file specific to you.
Customer
Service
We may use a third
party to help us provide customer service. In order to help you most
effectively, we provide them with your order information.
Warranty
Information
Our warranty
programs are administered by third party warranty companies. When you purchase a
warranty, we pass along your name, address, telephone number, e-mail address,
warranty purchased and information about the product purchased to the warranty
company.
Advertising
We display
advertisements on our site. By knowing a little about you, WiredToGo.com will be
able to deliver more relevant advertisements and content to you in the form of
targeted banners and promotions. For example, advertisers give us an
advertisement and tell us the type of audience they want to reach (e.g., buyers
of Palm Pilots). WiredToGo.com takes the advertisement and includes it in a
WiredToGo.com e-mail to prior customers meeting that criterion. We may also have
third-party advertising servers display ads linked to certain search terms that
you have entered, or to certain pages that you are viewing. In this process,
advertisers never have access to individual account information. Additionally,
WiredToGo.com may share aggregated data with advertisers.
We also track
customers' traffic patterns throughout their online session, including which
pages, information and advertisements a customer views while using the site and
what items they place in their basket or purchase. We use your IP address to
diagnose problems with our servers, software, to administer our site and to
gather demographic information.
We may share aggregated
statistics about pages viewed on our site, sales and other shopping information
with third parties.
Cookies
We use cookies and
allow others to use cookies in the operation of our site.
3.
Who is collecting
your information?
Ad Servers and
Content Servers: We may use third party ad servers or content servers to serve
ads or other information both on and off our site. Those third parties may use
"action tags" throughout the site to count the number of visitors who click on a
banner ad or other information and to track the number of customers who continue
on to make a purchase. They may also place their own "cookie" on your computer
to help those ads to run. We do not provide them with any of your Personally
Identifiable Information. For more information about the information they
collect, please see the section "Use of Cookies" below.
Marketing Partners,
Co-branded Services, Framing/Windows on Third-Party Sites: We run promotions for
merchants where you may visit the merchants' sites. In some of those promotions,
a window or frame containing the merchant's site may appear. Any time you are in
a window, you should assume that your personal information is being collected,
used and disclosed in accordance with that merchant's policies. This Privacy
Policy does not apply to information that you supply to those merchants. Any
information that you share with them will be used and disclosed in accordance
with that merchant's privacy policy. However, once you click on a return link to
our site, you can expect that further information that you disclose will be
treated in accordance with this Policy.
On occasion,
unaffiliated third parties will "frame" WiredToGo.com's site in an effort to
collect customer information. To ensure your privacy, make sure that your order
originates fom WiredToGo.com's site. WiredToGo.com is not in any manner
responsible in the event that you do disclose information to an unaffiliated
framing site.
Links and Banner Ads to
Third-Party Sites: Please be aware that our site may contain links to other
sites on the Internet that are owned and operated by third parties. The
information practices of those websites linking from or to our site are not
covered by this Policy. These other sites may send their own cookies to users,
collect data, or solicit personal information. Additionally, other companies or
ad servers, which place advertising on our site may collect information about
you through the use of cookies when you view or click on their advertising. We
cannot control this collection of information. You should contact advertisers
directly if you have any questions about their use of the information that they
collect.
4.
With whom do we share
your information?
Fulfillment: The
information collected by WiredToGo.com is used for processing orders, keeping
you informed about your order status, for statistical purposes, for improving
our site and its performance, to serve ads, and to notify you of products or
special offers that may be of interest to you. We will disclose your Personally
Identifiable Information to third parties to charge your credit card, fill your
order, deliver your order, provide customer service, provide you with credit and
deliver promotional e-mails to you from WiredToGo.com. For example, we must
release your credit card information to the card-issuing bank to confirm
payment; and release your address and telephone information to the delivery
service to deliver products that you ordered.
Other Parties: We do not sell, trade, or rent your
Personally Identifiable Information to others without your consent. We may
provide Non-Personally Identifiable Information about our customers' sales,
traffic patterns, and related site information to third parties, but these
statistics do not include any Personally Identifiable Information. We may
release account information when we believe that such release is reasonably
necessary to enforce or apply our Terms and Conditions or to protect the rights,
property, and safety of WiredToGo.com, our users, or others. If customers do not
pay us for products ordered, we may submit their account information to a third
party collection agency.
Services Provided on
Our Site: Except as otherwise stated in this Policy, without your consent,
WiredToGo.com does not disclose its customers' Personally Identifiable
Information to other merchants. Where you sign up for goods or services offered
through our site, but sold directly to you by a third party, we give your
personal information to that third party (e.g., our Wireless Store and any
magazine offers available on our site).
Compliance with Service
of Process or Law Enforcement: Occasionally WiredToGo.com may be asked by law
enforcement or judicial authorities to provide Personally Identifiable
Information to the appropriate governmental authorities. We will disclose
Personally Identifiable Information upon receipt of a court order, subpoena, or
to cooperate with a law enforcement investigation, without prior notice to you.
WiredToGo.com fully cooperates with law enforcement agencies in identifying
those who use our services for illegal activities. We reserve the right to
report to law enforcement agencies any activities that we in good faith believe
to be unlawful.
5.
How can you update or
correct your Personally Identifiable Information?
We believe you
should have the ability to access and edit the personal information that you
have provided to us. During the online ordering process you can review, change,
or delete the information that you have submitted. You may change any of your
personal information in your account online at any time. We encourage you to
promptly update your information if it changes. You may ask to have the
information on your account deleted or removed; however, because we keep track
of past purchases, you cannot delete information associated with past purchases.
Also, as a security measure we "back up" the data stored on our systems, and
such prior information cannot be completely removed from our databases. As a
result, you should not expect that all of your Personally Identifiable
Information will be completely removed from our backed-up databases.
6.
What are your choices
regarding collection, use, and distribution of your
information?
Email: We may from
time to time send you e-mail or other communications regarding current
promotions, specials and new additions to the WiredToGo.com site. You may
"opt-out," or unsubscribe from our newsletters by following the unsubscribe
instructions in any e-mail you receive from us, or by sending an e-mail to optout@WiredToGo.com.
After doing so, WiredToGo.com users will not receive future communications or
mailings unless they open a new account or enter a contest.
7.
What security
precautions are in place to protect against the loss, misuse, or alteration of
your information?
In order to most
efficiently serve you, credit card transactions and order fulfillment are
handled by established third party banking, processing agents and distribution
institutions. They receive the information needed to verify and authorize your
credit card or other payment information and to process and ship your order.
When you access your
account information, the information is kept on a secure server. All of the
customer data we collect is protected against unauthorized access by physical
security means.
8.
A special note about
children's privacy
You must be at
least 18 years old to have our permission to use this site. Our policy is that
we do not knowingly collect, use or disclose Personally Identifiable Information
about visitors under 18 years of age. If you are the parent or guardian of a
minor under 18 years of age and believe that they have disclosed personally
identifiable information to us, please contact us at privacy@WiredToGo.com
so that we may delete the minor's information.
9.
WiredToGo.com and
third-party use of "cookies" and "action tags."
WiredToGo.com
Cookies: When you use our site we will store cookies on your computer in order
to facilitate and customize your use of our site. A cookie is a small data text
file, which a Web site stores on your computer's hard drive (if your Web browser
permits) that can later be retrieved to identify you to WiredToGo.com. Our
cookies store randomly assigned user identification numbers, the country where
you are located, and your first name to welcome you back to our site. The
cookies make your use of the site easier, allow you to retrieve an earlier
shopping cart, make the site run more smoothly and help us to maintain a secure
site. You will be unable to shop on our site without your browser set to accept
cookies.
10.
You should carefully
review privacy policies of any third party sites accessible from
WiredToGo.com
Other sites
accessible through our web site have their own privacy policies and data
collection, use and disclosure practices. Please consult each site's privacy
policy. WiredToGo.com is not responsible for the policies or practices of third
parties. Please be aware that this site may contain links to other sites on the
Internet that are owned and operated by third parties. The information practices
of those web sites linked to WiredToGo.com are not covered by this Privacy
Policy. These other sites may send their own cookies to users, collect data, or
solicit personal information. Additionally, other companies that place
advertising on our site may collect information about you when you view or click
on their advertising through the use of cookies. We cannot control this
collection of information. You should contact these advertisers directly if you
have any questions about their use of the information that they collect.
On behalf of various
sponsors, WiredToGo.com provides sponsored links to third-party web sites. If
you click on a sponsored link or banner ad, a "window" or "frame" containing a
third-party's web site may appear in the foreground with the WiredToGo.com web
site in the background. Unless you are on WiredToGo.com's web site, any time
that you have moved to a window, you should assume that your personal
information is being collected, used and disclosed in accordance with the
windowed site's privacy policy (if any). If you are unsure as to whose privacy
policy applies, please contact us by eMail at privacy@wiredtogo.com,
or by sending a letter to the address below.
11.
Contacting
WiredToGo.com about privacy questions or concerns
If you have any
questions about this Privacy Policy, the practices of this site, or your
dealings with this site, please contact WiredToGo.com by sending a letter to:
Attn: Privacy Compliance
Officer
WIREDTOGO.COM
9211 West Road Suite # 143-193
Houston, TX
77064
You may also contact us
by e-mail at privacy@wiredtogo.com.
12.
Privacy Policy
changes
This Privacy Policy
was last changed on March 15, 2002. If WiredToGo.com makes changes to any terms
or conditions of the Privacy Policy, the changes will be posted in this document
so that you will always know what information we gather, how we might use that
information and to whom we will disclose it. We may change, modify, add or
remove portions of this Policy at any time, and any changes will become
effective immediately upon being posted unless we tell you otherwise.